Pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), we inform you that the data you provide will be processed by the owner of this website for the following purposes:

"Customer Service / Contact" section: The data you provide will be processed for the purpose of answering your queries or requests and providing you with the services you have requested.

“Newsletter Subscription”: We inform you that the data you provide will be processed for the purpose of managing the sending of commercial information via regular mail, email, SMS or fax, about our Hotel.

“Reservations”: The personal data provided in this section will be processed for the purpose of managing your reservation requests. In all cases, the data provided may be processed for the purpose of compiling internal statistics to improve our services. The personal data provided will only be kept for as long as our business relationship is maintained, and will be blocked once this relationship ends, for the period established by law, available only to Courts and Tribunals to address any potential claims, after which said data will be deleted. The legal basis for processing your data is the fulfillment of the contractual obligations assumed by you when requesting our services. We inform you that the personal data provided may be processed for the purpose of sending you informational and other communications (offers, events, greetings), for which you must tick the box provided below. The data provided will be kept for this purpose until you request the cessation of advertising mailings. You have the right to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of processing based on consent before its withdrawal. You may exercise your rights of access, rectification, erasure, objection, and restriction of processing at any time by contacting us at the following email address: pd@grupogolfresort.com or the following postal address: Royal Garden Villas, located at C/Costa y Grijalba 33 C.P.38004, Santa Cruz de Tenerife.

Upon receiving your request, we will send you a form for exercising the specific right requested, which you must complete and return to us along with a photocopy of your ID card or passport. Once we receive this documentation, we will process your request within the legally established timeframes. If you are not satisfied with the response to your request, you may file a complaint with the supervisory authority, the Spanish Data Protection Agency (Agencia Española de Protección de Datos): www.agdp.es

Each time the Royal Garden Villas server is accessed, the IP address from which the user is browsing will be collected and logged, as well as the pages visited on the Royal Garden Villas website. This data will be stored in a log file for statistical purposes and to determine the number of page views.

The https://www.royalgardenvillas.com/ portal allows access to other websites managed and controlled by third parties through various links to facilitate users' search for information, content, and internet services. This should not, under any circumstances, be considered a recommendation or invitation to visit those websites. Creating a hyperlink from a webpage on another internet portal to any page on the paratytech.com portal must comply with the following conditions:

• Any hyperlink to the https://www.royalgardenvillas.com/ portal will be made to its main page or main pages of the sections it contains;
• Reproduction of the services or content of the Royal Garden Villas portal is not permitted under any circumstances;
• The website on which the hyperlink is established will not contain information or content that is illegal, contrary to morality, good customs or public order, nor will it provide content that infringes on any third-party rights;
• No false, inaccurate or incorrect statements about the pages of the paratytech.com portal, or about its services or content, will be included;
• No deep links, IMG or image links, or frames to the pages of the paraty.es portal will be established without the prior express authorization of Royal Garden Villas;
• Except for those signs that form part of the hyperlink, the website on which it is established will not contain any trademark, trade name, business name, designation, logo, slogan or other distinctive signs belonging to Royal Garden Villas;
• The establishment of a hyperlink does not imply any relationship between Royal Garden Villas and the owner of the website or portal from which it originates, nor does it imply that Royal Garden Villas has authorized the hyperlink or supervised, been aware of, accepted, or endorsed the services and content offered on said portal. Royal Garden Villas does not market, control, or endorse the content, services, and information available on these websites, and is not responsible for them or for the information and statements included therein. Royal Garden Villas is also not responsible for any damages of any kind that may arise from the access, maintenance, use, quality, legality, reliability, or usefulness of the content, information, communications, statements, products, and services existing or offered on websites not managed by it.

Royal Garden Villas reserves the right, without prior notice and at any time, to temporarily suspend access to its website and to make any modifications it deems appropriate to the website, the services or information offered, its presentation or location, and the conditions of access and use of the Royal Garden Villas website. All information received on this website will be considered freely assigned to Royal Garden Villas. Email will not be considered a valid means for submitting complaints. For this purpose, complaints should be directed to the Legal Department of Royal Garden Villas, located at C/Costa y Grijalba 33 C.P.38004, Santa Cruz de Tenerife, which will indicate the appropriate procedures in each case.

All matters relating to the Royal Garden Villas website are governed by Spanish law and are subject to the jurisdiction of the corresponding Courts and Tribunals, with waiver of any other jurisdiction that may apply.

The user is responsible, in any case, for the accuracy of the data provided. Royal Garden Villas reserves the right to exclude from its registered services any user who has provided false information, without prejudice to any other legal action that may be taken. Furthermore, the user must be duly authorized to provide data of third parties. Only with the consent of the prospective hotel guests may the user provide such data to the hotel. This information, which will allow Royal Garden Villas to provide better service to its guests, is optional. Therefore, its provision by the user implies, under their sole responsibility, the assumption of the duty to inform those individuals of the content of our Privacy Policy before offering their personal information.

Accessing this website does not, under any circumstances, imply the existence of a commercial relationship between the user and Royal Garden Villas. The portal only provides information about hotel room availability at the time of the request. Therefore, if you make an online reservation, you are contracting directly with the hotel and not with the portal. The printed version of your reservation serves as a booking reference when you arrive at the hotel. Booking hotel nights on this website implies the client's adherence to and acceptance of each and every one of the general conditions set forth herein. By accepting the following clauses, you declare and agree:

1) Be of legal age and have full capacity to make the reservation, stating that you understand and comprehend all the conditions found on the website.
2) That the data provided when making the online reservation is true, complete and concise.
3) Only those pages listed in the website map are included on the website.
4) That access to this website is the responsibility of the user.
5) Once the reservation has been made, the electronic document in which it has been formalized will be archived, and you will be able to access it at any time.
6) Confirming the reservation made, that is, the dates indicated, the number of rooms, the number of people and the chosen Hotel.
7) The conditions and price of the reservation made are those expressly determined in the fare conditions included on the page where you make the reservation.
8) Regarding the relationship with the portal, it gives you the possibility of booking rooms at the chosen hotel through its website, but it does not offer any type of hotel service under its responsibility.
9) Your card details are collected to guarantee your reservation. Payment will be made at the chosen hotel, and only in the event of cancellations or no-shows will the reservation be cancelled and you be charged the rate specified in the terms and conditions.
10) Offers will only be valid for as long as they remain accessible to the recipients of the service.

The prices shown are retail prices inclusive of VAT. The price includes: Price per night based on the selected room type and meal plan, except for hotels where the inclusion of other services is specifically indicated. The price does not include: Any unspecified service, as well as extras such as transfers, tips, telephone calls, laundry services, minibar, parking, etc. Check-in and check-out times: As a general rule, and unless otherwise expressly agreed with the hotel, rooms may be occupied from 2:00 PM on the day of arrival and must be vacated by 12:00 PM on the day of departure.

All travelers, without exception (including children), must carry their valid personal and family documentation, whether passport or national identity card, in accordance with current legislation. Obtaining visas, passports, vaccination certificates, etc., when required for travel, is the responsibility of the travelers. Minors under 18 years of age must carry written permission signed by their parents or guardians, in case it is requested by any authority. Should a visa application be rejected by any authority due to the traveler's personal circumstances, or should entry to the country be denied due to a lack of required documentation, or because the traveler does not possess the necessary documents, the hotel declines all responsibility for such events. Any expenses incurred will be the responsibility of the traveler, and the conditions and regulations established for no-shows will apply in these circumstances.